Frequently Asked Questions

Yes – Fan Strategy operates under a licence issued by the UK Gambling Commission (UKGC) and also holds a licence from the Malta Gaming Authority (MGA). Both regulators require us to meet strict fairness, anti‑money‑laundering and player‑protection standards. You can verify our licence numbers on the regulator’s public register.

Fan Strategy accepts Visa, Mastercard, Maestro, PayPal, Skrill, Neteller, Paysafecard, Apple Pay, Google Pay and bank transfer for deposits. All deposit methods are instant except bank transfer (2‑5 business days). Withdrawals can be made to the same methods; e‑wallet withdrawals usually arrive within 24 hours, while card and bank transfers take 3‑5 business days.

The welcome bonus is a 100 % match up to £200 with a 35× playthrough on the bonus amount only. You must complete the wagering within 30 days of claiming the bonus; any bonus left unmet is forfeited. Contributions vary – slots count 100 %, table games 10 %, and live casino 5 %.

A BTTS bet wins if both teams score at least one goal during regular time (including added minutes). If either team fails to score, the bet loses. The market is settled using the official match result reported by the league, ignoring extra time or penalties unless stated otherwise.

Bets are voided when the event is cancelled, postponed for more than 48 hours, or the match is restarted under different conditions than originally listed. Additionally, if the market is deemed non‑compliant with our rules (e.g., a ‘mistake’ price), we will void the bet and return the stake. We notify you via email and the bet history section of your account.

To withdraw, log in, go to the ‘Wallet’ section, select ‘Withdraw’, choose a method, enter the amount and confirm. Most requests are processed within 24 hours; however, the final delivery depends on the payment provider—e‑wallets are same‑day, cards 3‑5 days, and bank transfers up to 7 days.